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BC Hydro & Technical Safety BC Information Sharing Agreement

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New connections and modifications to existing overhead and underground connections must meet our requirements to ensure safety. Prior to construction, please review the overhead and underground service reference guides which outline our requirements in order to avoid delays and call back charges associated with non-conforming installations. If crews can't proceed with the request because the installation does not meet BC Hydro requirements, service will be rejected and call back charges will be applied. The clearance of supply conductors at any point above the ground must be to the follow specifications:. Adequate clearance for safe use of a ladder by our installers 1 m from wall for every 4 m in height must be available to meet BC Hydro and WorkSafe BC regulations. The location of the service entrance wire holder must not create an aerial trespass and shall be:. If a roof mast is required to meet the minimum vertical clearance above grade, it must be located within 45 centimetres 18 in from the edge of the roof within reach of the installer's ladder.

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In creating and accessing your MyHydro Profile on www. You warrant that you are the BC Hydro customer identified in your MyHydro Profile registration process, or that you are acting on behalf of the customer so identified with their full authority, and that all information provided is accurate and current to the best of your knowledge.

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Moving & service requests

Please note you can't report outages by text. View current regional alerts. Fresh products, cool savings Explore rebates. Optional time-of-day pricing is here Learn more. Save water, enter to win Summer of saving.

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